Our Website Care Plan and Why You Need One.
As the most effective and least expensive marketing tactic, your website is your most valuable promotional tool. But simply having a site up and running is not enough. Just like a car, your website requires routine maintenance. It is crucial to regularly update and maintain your site to ensure it's running at full capacity.
Most small business owners don't have the staff or time to perform routine maintenance professionally. But did you know we can take care of routine maintenance for as little as $10/day? That's less than your monthly operating expenses and significantly cheaper than hiring staff.
Here are a couple of examples of the importance of website maintenance:
- Website speed is the first impression you ever make. People visit your website looking for something. Avoid user frustration - give it to them as quickly as possible by implementing a thorough maintenance plan.
- Search engines such as Google and Bing raise rankings for websites that are updated regularly. Realize new and returning visitors by updating broken links, removing duplicate pages, and keeping content fresh.
- A well-maintained website helps promote your brand, mission, and work. Content such as blogs, newsletters, calendars, and images need to be fresh and relevant. A good maintenance plan can help with that.
We optimize WordPress websites to load in 3 seconds or less, with a 90% or higher page speed score (Tested with GT Metrix).
WEEKLY SPEED ANALYSIS
We do a weekly speed analysis to ensure the site is loading in under 3 seconds with a 90% or higher Page Speed score.
Every 24 hours, we make a backup of the site's files and database that can be restored in a few minutes should an issue arise.
WEEKLY PLUGIN, THEME, and WP CORE UPDATES
Every Monday, we update all plugin, theme, and WP core software to ensure the website continues to run smoothly.
MONTHLY PERFORMANCE REPORTS
Every Month we send out a report including updates made for that Month, analytics, uptime statistics, security issues, and page speed.
SPEED OPTIMIZATION REPORTS
For every site we optimize speed on, we create a before and after report so you can show your clients.
SECURITY MONITORING AND PROTECTION
We protect against malicious attacks to steal information or infect your site with malware. This includes protection against Malware, DDOS, and SQL Injection attacks. Why is all this important?
MALWARE MONITORING & REMOVAL
We scan daily for malware infections and will remove any malware.
GOOGLE BLACKLISTING PROTECTION
We check daily to ensure Google does not blacklist your website.
DDOS AND SQL INJECTION PROTECTION
We protect against DDOS and SQL Injection Attacks
TRAFFIC FILTERING + IP ADDRESS BLOCKING
We filter all traffic that is sent to the site and block potential hackers.
UPDATES, BACKUPS & REPORTING
We update plugins, themes, and WP Core daily. We make backups of the files and database daily. We send out monthly performance reports detailing updates made for your site in the Month.
Website Care PlansHere at Jason Hunter Design, we love building great websites for our clients, but just as important to us is making sure those websites continue to function and prosper. It’s a bit like hiring a landscaper to build you a gorgeous garden and then have them keep the lawn mowed, the beds weeded, and the bushes trimmed. And since we’re experts at building high-functioning, compelling websites, we’re also experts in keeping them that way. Best of all, we’re here to answer your questions and help you deal with any issues that may arise, from hosting to HTML.
Our Website Care Plans include daily updates of the WordPress core software, your theme files, and your plugin files. We perform updates on your site once per week for the items that appear in the “Updates” area of your WordPress dashboard. If you hired us to build your site and we implemented premium plugins that require an annual paid subscription to receive updates, we will maintain the appropriate licenses for you as long as you subscribe to the Care Plan service. If we did not build your site and it includes premium plugins such as these, the responsibility is yours for maintaining the appropriate licensing to ensure the availability of updates.
We cannot be held liable for problems such as but not limited to hacks, inoperability or inter-compatibility that arise from premium plugins which you choose not to license and are out of date.
Should your site become compromised by a hack or if your site becomes inoperable because of user error, we will restore a backup for you. If the restorations are the result of a hack, there is no limit to the number of restorations we will perform for you under this service. If the restorations are due to user error, we will perform a maximum of 3 restorations in any 30- day period. Additional user error-related restorations will be performed at our current hourly rate with a one-hour minimum.
As part of our Website Care Plan Service, we will also take appropriate action at no cost when an update to a plugin creates conflicts or causes issues with the functionality of your website. The actions we take typically involve the removal of the offending plugin and replacement with a similar plugin or other programming. Should such an issue occur, we will consult with you to determine the best course of action.
IT IS YOUR RESPONSIBILITY TO INFORM US IF YOUR SITE IS EXPERIENCING PROBLEMS AND NEEDS ATTENTION.
Payment for Care Plans and HostingWebsite Care Plan services are purchased on a month-to-month basis. Hosting services are purchased on an annual basis. For each of these services, payment is due on the Twentieth day of the preceding term.
Cancellation of Website Care PlansYou may cancel Website Care Plans with a 30-day notice. No refunds will be made for unused services.
IF YOU ELECT TO DISCONTINUE YOUR WEBSITE CARE PLAN, THE TOTAL RESPONSIBILITY IS YOURS FOR PERFORMING BACKUPS AND KEEPING ALL COMPONENTS OF YOUR WEBSITE BACKED UP, SECURED, AND UPDATED.
If you desire to migrate your website to another web host. We will at your discretion (1) provide you with an administrator login for your WordPress site so a backup can be performed and migrated to the new location, (2) provide a backup to you created using an industry standard WordPress backup system, or (3) perform the website migration for you at our current hourly rate. FOR SECURITY REASONS, WE DO NOT PROVIDE FTP OR CONTROL PANEL ACCESS TO OUR HOSTING SERVER TO OUR CLIENTS OR THIRD PARTIES.